Pay that gets argued over
Commission lives in a spreadsheet. Provisional and final figures get confused, and every month-end becomes a negotiation with your best agents.
The collections operating platform
Every rand, from the debtor’s payment to your agent’s pay.
RevoFlow decides the work, matches the money and calculates commission to the cent. One system for South African debt collection agencies, with no spreadsheet in the middle.
In production with a South African collection firm on a metropolitan municipal book.
- Collection attorneys
- Registered debt collectors
- Service providers to municipalities
- In-house credit control teams
The problem
Your collections system stops at a report. Then Excel takes over.
Matching payments, working out commission and billing the client happen in spreadsheets, outside the system that holds the work. That gap is where money leaks, deadlines slip and pay gets argued over.
Money that leaks between files
Unmatched payments sit in suspense, distort performance and quietly change last month’s numbers. Nobody can say where the leak is.
Deadlines kept in diary notes
Notice periods, prescription and disconnection lists depend on someone remembering. When they forget, the client loses money and the firm carries the risk.
The answer
RevoFlow closes the seam.
One system from the first row of your client’s file to the commission your agent is paid.
- 1Load the bookEvery row checked
- 2AllocateBy property, with a reason
- 3Work the caseThe queue decides
- 4Match the paymentBefore it countsWhere spreadsheets usually take over
- 5CommissionTo the centWhere spreadsheets usually take over
- 6Client statementFees on what was collectedWhere spreadsheets usually take over
The platform
Built around the moments that make or lose money.
Every screen below is the real product, showing the demo’s fictional book.
Decides the work
Your agents are given work, not data to sort.
Most systems open on a list of accounts to filter. RevoFlow opens on what needs to happen next, to which account and by whom, and says why each case is first.
- A priority that explains itself: recoverable value, a promise due, a notice deadline
- Allocation by property, so a block of flats is never split across four agents
- Learnable in an afternoon: no tasklist to master and no academy course
Promise to payment
From the promise to the payment, on one screen.
The agent logs the call, records the promise or arrangement, and moves to the next case. When the payment arrives it is matched, the promise is marked kept, and the case is reassessed.
- Promises and arrangements marked kept or broken from each day’s receipts
- Payment behaviour learned from the receipts themselves, not bought in
- Disputes, hardship and complaints held and decided by the right person
Commission to the cent
Nobody is surprised, and nobody negotiates.
Commission is worked out from reconciled money, by the scheme you set: tiers, thresholds, minimums and clawbacks. Agents see their provisional pay grow with every receipt, and every exclusion with its reason.
- Two layers: what your client pays you, and what you pay your agents
- Propose, approve and lock: a reviewed month never changes
- What-if before you change a rate, and help on every term
Notices and field proof
A notice period is a countdown, not a diary note.
Notices are generated, approved in batches and handed to your delivery providers. Proof comes back geotagged and timestamped from the field app, and the countdown starts on its own.
- Prescription and notice deadlines counted down for every case
- Field providers work offline, with photo proof checked against the property
- The disconnection list is re-checked when it is released, so nobody who paid is cut off
Your client, informed
Your client sees its own book, live.
Give the creditor a read-only portal to its own accounts, collections and reports. Fewer status calls, faster month-ends, and a reason to renew the mandate.
- Each client sees only its own book, enforced in the database
- Statements of what was collected and what is owed, with payments set against them
- Reports and exports on demand, with every export on the record
On the record
Every action has a who, a when, a before and an after.
Every command in RevoFlow writes one audit event. Compliance can see exactly what happened to any account, and export it for an inspector in one click. The export is logged too.
- Multi-factor sign-in for back-office staff
- Personal data read only by roles that need it, and every read logged
- Rules with a version, an effective date and the person who approved them
Who it’s for
One system, a different view for everyone who touches a debt.
Each person sees the work and figures that belong to them. Hiding a button is never the access control: the data itself is scoped.
Built for scale
Built for a metropolitan book.
RevoFlow runs on property-level books of tens of thousands of accounts today, and is engineered for far more.
- accounts per agency
- 10 million
- The size the platform is built for
- rows loaded in 30 minutes
- 1 million
- Every row validated before it is used
- to open the work queue
- Under 2 s
- At the 95th percentile, by design
- of audit trail
- 7 years
- Who, when, before and after
Security and POPIA
Your firm’s data never sits next to anyone else’s.
Every agency on RevoFlow gets its own database and its own deployment. What crosses between firms: nothing.
A database per agency
Your book, your staff and your audit trail live in a database that serves only your firm.
Multi-factor sign-in
Back-office staff sign in with a second factor. Clients see only their own book.
Every read logged
Personal data is shown only to the roles that need it, ID numbers are masked, and each read is recorded.
Never holds money
RevoFlow reads receipts and works out what they mean. Money stays in your client’s and your trust accounts.
Built for POPIA
RevoFlow acts as your operator. Customer data belongs to the customer.
What comes next
The platform keeps growing with the firms that use it.
Designed and specified, and switched on as each firm chooses its providers.
Email, SMS and WhatsApp
On the roadmap
Reminders, templates and bulk messages from the case.
Calling and coaching
On the roadmap
Click to call, recordings and call-quality coaching for team leaders.
Pay links and debit orders
On the roadmap
A debtor pay page and debit orders, matched like every other receipt.
AI tracing assistant
On the roadmap
Find better contact details for silent accounts, through a licensed bureau.
Trust ledger and payovers
On the roadmap
Client trust accounts reconciled monthly, with payovers that tie to the cent.
Payroll
On the roadmap
Approved commission straight into payroll and the bank file.
Questions
What agency owners ask us first.
Something else on your mind? Ask us directly.
Who is RevoFlow for?
South African debt collection agencies: collection attorneys, registered debt collectors, service providers to municipalities and in-house credit control teams. It is built for firms that collect large books on behalf of creditors, such as municipalities, and pay their agents on commission.
Does RevoFlow hold or collect money?
No. RevoFlow does not collect debt and never takes custody of money. Payments go to your client or your trust account as they do today. RevoFlow reads the receipts, matches them to accounts and works out what they mean for the case, the client and the agent.
Can we load our client’s own files?
Yes. RevoFlow reads the files your client already sends: age analyses, receipts extracts and recall lists. Each layout becomes a load profile. Every row is checked before anything uses it, and rows that do not add up are held back with a reason, not loaded with a warning.
Where is our data kept?
Every agency gets its own database and its own deployment. Nothing is shared between firms. Personal data is read only by the roles that need it, and every read is logged. See Security and POPIA for the detail.
How long does it take to get started?
Start with your client’s latest age analysis. RevoFlow learns the book’s regions and segments from it once, then you load your staff list, set commission rates and targets, and run the first allocation. See How it works for the steps.
What does it cost?
Pricing depends on the size of your book and the number of users. Book a demo and we will give you a quote for your firm.
See your own book in RevoFlow.
Send us an age analysis and an hour of your time. We will show you the work your agents would get tomorrow morning, and what it would pay them.